In cases of exchanges for defects in the original product, we will send the replacement product(s) once we have received the original returned item. There will be no shipping charge for this exchange. All items must be in original condition and show no signs of use, and must be returned in original vendor packaging.
For international returns, any customs or import duties, fees, taxes and all other charges incurred on return shipments are the solely the purchaser’s responsibility. In the event you refuse your package, only the purchase price will be refunded.
In the event that purchases are not delivered to you due to a mistake on the vendor’s part, Sonic Sherpa will completely refund you or send the item to you again without extra charge if the item is still available, whichever you prefer. Please note that when you place your order you are responsible for entering your correct address. If you enter the incorrect address and do not notify us before the order is shipped, Sonic Sherpa cannot refund your purchase. If we send you items that you did not order, we will refund you for the cost of the outgoing postage and packing on those individual items, once you send them back to us.
If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it, Sonic Sherpa will refund you for the cost of the items only, but not for the postage and packing charges. Provided the items are still available, Sonic Sherpa can re-send the items at your request one time only and you will have to pay all shipping fees.
Requests for refunds or exchanges must be made within 30 days of the purchase date. Sonic Sherpa will not refund after such date irrespective of the circumstances.
In rare cases, Sonic Sherpa may offer the option to return an item which is not defective – in this instance the buyer shall be responsible for the shipping costs for returning the item to Sonic Sherpa. Credits or refunds will be issued to you for the original purchase price after the item(s) are received and processed by Sonic Sherpa.